Q: Where can I find the dimensions of a piece of furniture?
Ans: Dimensions can be seen on the enlarge Image.

Q: Why are there no price shown on your web site?
Ans: The Ayca furniture is manufacturer's.If you need to know the price please contact our sales.

Q: How do you ship?
Ans: We allow will calls, ship LTL, full trailer loads, or by direct containers from overseas, depending on the customer's need.

Q: How are our products packaged?
Ans: All of our products are packaged in several layers to protect the items inside. We sheets, styrofoam, paper, and corrugated cardboard boxes as packing, All are designed to have no moving or shifting areas to minimize damage.

Q: Do you have free shipping?
Ans: No, under normal circumstances, the shipping costs are the customer's responsibility.

Q: How do i open an account?
Ans: You can apply by click Distributer and click the download applican form and follow the instructions to open an account.

Q: What is the warranty on your products?
Ans: Generally, we have a one year limited warranty, free of manufacturer's defects.

Q: What is your return/refund/exchange policy?
Ans: All issues pertaining to returns, or exchanges can be found Here. We offer in house credit for returned items, there are no refunds.

Q: I just got my pallet shipment and the boxes seem a bit damaged, what should I do?
Ans: Do not allow the driver to leave. Prior to signing for the merchandise, not all damage that you can see on the pallet, (ie: tears in the box, punctures in the box, boxes with crushed corners) and write all visible damages directly on the bill of lading that you need to sign to accept the merchandise. Failure to do so may affect your ability to claim shipping damage due to rough or careless handling by the shipping company.

Q: What kind of wood do you use in your products?
Ans: All of our products are on veneersuse solid woods, Oak, Birch, Cherry.